Your ITSM programme
Logicalis will work closely with you to implement the ITSM programme that fits your exact needs.
Our approach to this process starts with a business discussion with your senior management. The aim is to clearly define and agree your business strategy and objectives. We can then determine the way in which technology enables your organisation, and put our assessment findings in context. This allows us to evaluate improvement opportunities in terms of business impact.
The ITSM Consulting & Implementation phases include:
- Consultants work with you during a baseline process review to understand the current process and to define gaps
- You and our consultants will then work together on surveys, workshops, and whiteboard sessions for the process design and validation stage
- Solution architects will then use ServiceNow to develop the technical framework that unites your infrastructure
- IT governance consultants then help you put structure around your IT organisation to align IT strategy with business strategy.
- Finally you will work with our risk management consultants to customise services to enable you to make intelligent risk management decisions